SAP CLOUD ERP SUPPORT, CONSULTING, DEVELOPMENT & TRAININGS

Growing user satisfaction, fast request and support processing and a dedicated contact for your inquiries: The pillars of a long-term secure deployment of your SAP Cloud ERP solution.

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care4cloud - Services

We accompany you on your way with your Cloud ERP and want to enable you to reach your goals faster and safer. With our Help Desk, SLA-based support, customer-specific consulting and development as well as the proven service packages of all4cloud, you are optimally equipped for the future of your company.

Support Help Desk Customer Care Manager Business Performance Check Training and education Consulting and development Operating & user manual

Support Help Desk

Coupled with your production system
Fast, simple ticket-based communication
Collaboration with and without SLA's
User support, training, consulting and development
German and English

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Customer Care Manager

A personal contact at your side
Identification of further development potentials for your processes
Regular voting dates
Proactive system monitoring
Joint release planning

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Business Performance Check

Analysis of your business processes and requirements
Analysis of used SAP Cloud ERP functions
Evaluation of the current system business performance
Draft of possible options for action incl. action plan
Final presentation and report
Holistic or topic-related

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Training and education

Standard and customized trainings
As a webinar, on site or in the classroom
We train beginners to experts and turn beginners into experts 🙂
From implementation to day-to-day operation
Roles and functions from production, project management, financial accounting, sales, purchasing, administrator, KeyUser
Extension possibilities based on the KeyUser Tools: Reporting, Forms, Field Enhancements

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Consulting and development

Would you like to implement new functions or larger change projects?
Do you need interfaces, web service integrations, key figures or individual reports?
Do you need our experts and consulting standards?
Use our knowledge and experience in the field of SDK development and KeyUser tool based system customization

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Operating & user manual

Creation of your company-specific operating and user manual
Recording of used functions, processes and system landscape
Comparison with SAP Business ByDesign standard process models
Customer-specific agreements and supplements

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Fast response times and high-quality solutions

The prioritization of their tickets as well as the fixed processing times allow our customers more planning security in everyday life as well as for the further development of their processes. Valuable internal capacities quickly become available again for the core business.

We use the care4cloud service very actively. Our employees regularly have concerns for which we need a solution promptly. With care4cloud we have had extremely good experiences due to the technical system connection and the resulting fast response times as well as the high quality of the answers and proposed solutions.

Steffen Schewe Commercial Manager & SAP Administrator, NC GROUP